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Return policy

Last updated September 22, 2020

We truly hope you're happy with your purchase! However, if you are not completely satisfied for any reason, you may return it to us for store credit. Please see below for more information on our return policy.

RETURNS

All returns must be requested within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS

To return an item, first contact customer service (hello@jemstone.shop) to initiate the refund. Once confirmed, we will send you a prepaid shipping label. Then, please place the item securely in its original packaging, and mail your return to the following address:

JEMstone
Attn: Returns
701 Dustin Drive
Columbia, MO 65203

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return within 7 days from the receipt of your item. Once inspected, we will issue you store credit in the full amount of the item.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service (hello@jemstone.shop) to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us directly at hello@jemstone.shop

© 2022 JEMstone LLC • Website design and development by Pixel Jam Digital
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